In short
The short version
- Digital products: full refund within 14 days of purchase if you haven't downloaded the files. Downloaded already? Email us — we look at it case by case.
- Written services and cameos: non-refundable once the report or work has been delivered.
- Free downloads: nothing is charged, so there is nothing to refund.
- Subscriptions: we don't sell any through this site. Nothing renews, so there is nothing to cancel.
Everything sold on this site is a one-time purchase. This policy explains how refunds work for each kind of purchase and how to ask for one. It sits alongside our Terms of Service.
Digital products
Digital products are downloadable files — guides, handbooks, prompt packs, templates and checklists — delivered right after payment.
Within 14 days, not downloaded
If you change your mind within 14 days of purchase and you haven't downloaded or accessed the files, you get a full refund. Just email us.
Already downloaded
Once files have been downloaded, they can't be “returned”, so we don't offer an automatic refund. But we're reasonable: if the product isn't as described, you couldn't access it, or something else has gone wrong, email us and tell us what happened. We look at every request case by case.
How to ask
- Email partnerships@ellieandcat.show from the address you used at checkout, or include that address and your order number or receipt.
- Tell us which product it is and, briefly, why.
- We aim to reply within a few business days. Approved refunds go back to the original payment method.
Refunds are issued through our payment partner, Paddle. Once issued, how long the money takes to show up depends on your bank or card issuer — typically several business days.
Written services and cameos
Services such as a written prompt review or a cameo placement are custom work. Once the report has been sent, or the cameo has been produced, the service is non-refundable.
If you want to cancel before we have started, email us as soon as possible and we will assess the request. If we decline your order ourselves — for example because the material you sent isn't something we can work with — you receive a full refund.
Free products and waitlists
Free downloads and waitlist sign-ups don't charge you anything, so there is nothing to refund. You can unsubscribe from any emails that follow at any time.
Subscriptions and recurring charges
We do not sell subscriptions, trials or any other recurring charge through this site, so no purchase here will ever renew or need to be cancelled. If we introduce a subscription or recurring service in the future, its cancellation and refund terms will be shown clearly before you subscribe.
Subscriber features on Instagram are provided and billed by Instagram, not by us. To change or cancel one, use Instagram's own subscription settings — its terms and refund rules apply.
Your legal rights
If you are in the United States, this policy and any applicable state consumer-protection law govern refunds.
If you are a consumer in the EU or UK, you normally have 14 days to cancel a distance purchase. For digital content, that right ends once you ask for the download to start — which is why our 14-day refund applies while the files are still un-downloaded. By downloading or accessing a digital product you agree to immediate delivery and acknowledge that the cancellation right no longer applies.
None of this affects your statutory rights — for example, your right to a remedy if a product is faulty or not as described.
Before you contact your bank
If something went wrong with a purchase, please email us before opening a dispute with your bank or card issuer. We would much rather fix the problem, and we can usually do it faster than a chargeback can.
Contact us
Questions about this policy, an order, or your data: email partnerships@ellieandcat.show. Ellie & Cat is based in Chicago, Illinois, United States. If your question is about a purchase, please include the email address you used at checkout.